West chester university apparel
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If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. We are excited to offer this service to you to provide the most seamless purchase experience! In the rare case that your order never comes or is broken upon arrival, you can easily file a claim with Route+ and receive a replacement or be fully reimbursed with the click of a button. By selecting Route+ at checkout your order will be completely protected from damage, loss, or theft. Lo + Jo Bands is proud to partner with Route, the leader in package protection and tracking solutions. Please refer to our size guide or email we will be happy to help you find your perfect fit! If you need to order a different size, please follow the return instructions and with your store credit you can order the correct size. We cannot permit exchanges for different sizes. If 14 days have past we can not offer you an exchange for your defective item. We can not replace items after they have been worn or without the original tags attached. If you need to file a defect request to exchange it for the same item, send us an email at 24 hours of receiving your garment with photos and your order number. We only replace items if they are defective or damaged. Please contact lo + jo before ordering if you need your order by a certain date and we will work with you to get it to you in time! Delivery dates cannot be guaranteed for any items, including seasonal and collegiate items. Our team always ships out orders as soon as possible, but sometimes USPS can take longer than 2-3 business days. Lo + Jo cannot guarantee delivery by a certain date. *PLEASE NOTE THAT LO + JO BANDS ONLY OFFERS STORE CREDIT FOR RETURNS, within 14 days of your order being delivered. ALL items that are returned are subject to a re-stocking fee of $9.95 and original shipping and insurance costs are non-refundable. Please email if you need to modify your order details and shipping address and Lo + Jo Bands will try to adjust your order if it has not been shipped.
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Please feel free to reach out to the shipping carrier with the tracking number you received and they will assist you. Lo + Jo Bands is NOT responsible for lost, stolen, or damaged packages if you did not insure your shipment at checkout. You can file a claim here: or email us at a claim.
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